1. General Policy
Salsa Candela operates under a no-refund policy for presale
payments.
Advance payments include significant discounts of up to 50% and
guarantee your spot in limited-capacity classes. Instead of
refunds, we offer flexible alternatives that adapt to our
students' needs.
2. Group Classes (5-Week Workshops)
2.1 No Refund Policy
No monetary refunds are granted for group
classes paid in presale. The following alternatives are
available:
2.2 Available Alternatives
-
Standby Registration: For unforeseen
scheduling conflicts (travel, injuries, or other commitments),
your registration can be placed on standby and reactivated in
future course editions.
-
Switch to Private Classes: If you experience
dissatisfaction with the service (class capacity, instructor
methodology, etc.), you can switch your group registration for
an equivalent private class package.
-
Transfer to Third Parties: You can transfer
your registration to another person (not previously enrolled)
up to 48 hours before the workshop starts.
3. Private Classes
3.1 Private Class Package Policy
Private class packages are non-refundable.
Available alternatives:
-
Standby Registration: The complete package
can be kept on standby for future use with no expiration date.
-
Transfer: The package can be transferred to
another person at any time.
3.2 Individual Class Rescheduling
-
With 24 hours' notice: Free rescheduling.
-
Less than 24 hours: 50% of the class value is
forfeited.
-
No notice: 100% of the class value is
forfeited.
4. Party and Event Tickets
Party and event tickets are non-refundable.
Available alternative:
-
Transfer: Tickets can be transferred to
another person up to 24 hours before the event. After this
deadline, no change options are available.
5. Special Circumstances
5.1 Cancellation by Salsa Candela
If Salsa Candela must cancel classes for operational,
weather-related, or force majeure reasons:
- Free rescheduling will be offered.
-
If rescheduling is not possible, a 100% refund will be
provided.
6. Process to Request Alternatives
-
Send request via email to:
contacto@salsa-candela.com
-
Include the purchase date, access code number, and the reason
for the request.
- Response time: 2-5 business days.
-
Approved alternatives (standby, transfers, changes) will be
processed at no additional cost.
7. Transfers and Changes
-
Registrations may be transferred to other people with 48
hours' notice.
-
Schedule or branch changes subject to availability, at no
additional cost.
-
Level changes permitted during the first week of the workshop.
8. Exceptions
This no-refund policy applies to all purchases.
The only exception is:
- Class cancellation by Salsa Candela.
9. Contact
For any questions about this policy or to process a refund:
- Email: contacto@salsa-candela.com
- Phone: +52 55 4144 3745
- WhatsApp: +52 55 4144 3745
-
Office hours: Monday to Friday 10:00 AM -
6:00 PM
